Privacy Policy
Last updated: 01/12/2025
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our website or making a booking, you agree to the practices described below.
1. Information We Collect
We may collect the following information:
a. Information You Provide Directly
- Name
- Email address
- Phone number
- Address
- Payment information (processed securely through third-party providers)
- Booking details (dates, room type, preferences)
- Any information submitted through forms or direct enquiries
b. Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and device type
- Pages you visited
- Time spent on pages
- Cookies and tracking data
2. How We Use Your Information
We use your information for:
- Managing reservations and providing hotel services
- Sending booking confirmations, updates, and essential emails
- Customer support and responding to enquiries
- Improving website performance and user experience
- Processing secure payments
- Marketing (only if you have opted-in)
- Legal compliance and fraud prevention
3. Legal Basis for Processing (UK GDPR)
We process your personal data based on:
- Contract – to fulfil your booking
- Legitimate interest – improving services, preventing fraud
- Consent – for marketing communications
- Legal obligation – record keeping or regulatory requirements
4. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve functionality
- Analyse website traffic
- Remember your preferences
You may disable cookies in your browser settings, but some parts of the site may not function properly.
5. How We Share Your Information
We may share your information with:
- Payment processors (secure, encrypted)
- Booking engines or channel managers
- IT/website support providers
- Legal or regulatory authorities (if required)
We do not sell or trade your personal data.
6. Data Storage & Security
- Unauthorised access
- Loss or theft
- Alteration or misuse
7. Data Retention
- Legal obligations
- Accounting purposes
- Completing bookings or services
8. Your Rights (UK GDPR)
- Access your personal data
- Update or correct incorrect information
- Request deletion of your data
- Object to processing
- Withdraw consent (for marketing)
- Request a copy of your data
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
10. Children’s Privacy
Our website is not intended to collect data from children under 16.
Any data provided about children is only for the purpose of room bookings.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or want to make a data request, please contact:
📧 reception@lochalshhotel.co.uk
📞 01599 534 202